Monopoly GO: Best Ways to Get Customer Assistance

[Jimekalmiya]

In Monopoly GO, players need to build hotels and homes, collect properties, play chance cards, create a real estate empire full of famous monuments, and even go to jail. Ever since its launch, the game has been constantly topping the download charts. So the need to contact Customer Support or player support has been constantly rising in the game! So here is a guide on how to contact the customer support service.

There are three ways to contact the customer support team of MONOPOLY GO. Players can contact them from in-game menu options, they can contact the team via the official help website, or they can reach out to the Developers at Scopely directly via social media handles.

Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

Tap on the three-line bar located at the top-right corner of the home screen.
A drop-down list of menus would appear to the right of your screen next. Choose the Settings option located right at the bottom of the list.
The in-game Settings menu would pop up on your screen next. Before navigating to any other section, take note of your User ID from this menu. You might require this while contacting the customer support team. You will come across a dedicated Support/Legal section on the Settings menu. Under that, you will find a Customer Service button. Tap on that.

This will redirect you to the Support page of MONOPOLY GO. You will discover that the developers have categorically addressed some of the Frequently Asked Queries/Issues on this page. To view the answers to those queries, first, identify the category under which your issue falls. Next, scroll down to that category to view the questions under that category. If you find your issue/query listed under that category, tap on that question to read the answer/fix. You may additionally filter queries by inputting keywords from your issue in the search bar.

Taking assistance from the Chat Support System

If your issue still persists or is something that has not been addressed under the FAQ section, you may seek assistance via the Chat Support System. Adhere to the steps below to do so:

While still on the Customer support page, scroll down till you reach the bottom of the page and tap on the Chat with Us button.
You will be redirected to a private chat room where the chatbot will greet you and ask about your query. Greet back in one line.
Next, you will be asked to provide your email address and the platform on which you play the game. From the later query, you get to pick one from Android/iOS.
The chatbot would now revert with a list of issue categories and ask you to pick one. Choose the one that best describes your issue. For bug reports, choose Report Technical Issues or Bugs from the list.
You would be then advised by the chatbot to glance through the FAQ section once by providing the link for the same.

Based on your report, an agent from the Support team of Scopely Support will get back to you in the same private chat window. He may even do additional follow-ups in the email address provided by you. Make sure that you stay active and check out these sections frequently so that you do not miss out on the replies from the other side.

Contact Via The Official Website

Players can directly go to the official Support website of Scopely and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

Players must visit the official support website of Scopely here.
Once you are redirected to the support page, you need to choose MONOPOLY GO from the list of games coming under the Developer house. Since it is their latest title, you will find it right up front.
Once you tap on that, it will take you to the Customer Support page of MONOPOLY GO where you can access the FAQ and Chat Support.

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